Airline passenger facts and the Steven Slater effect See: Airline passenger facts and the Steven Slater effect

Major airlines are required by law to employ flight attendants for
the safety and security of their passengers. Passenger safety is the
flight attendant’s first priority. Seeing to the comforts and whims of
passengers is a secondary priority for the the flight attendant. A
challenging task, in the least, considering the needs of the 2 billion
passengers – 800 million in United States airspace – the 2000 airlines
transport in their 23 000 aircraft in 28 million flight departures to
the 37 000 main airports every year.

Apart from just having to look their best all the time, flight
attendant serve about a billion meals – 500 million of which are
provided by Gate Gourmet and LSG SkyChefs
– to the cramped passengers (coach seats are 19 inches wide, about the
same as your standard office chair – the seat in a cheap car is 22
inches wide). No need to serve meals on short flights (almost 60% of
flights are domestic travel), in case you’ve been wondering about the
other billion passengers.



Airline passenger complaints

Airline food is not the No 1 complaint by airline passengers. 
Neither is cabin noise, which is lower than normal conversation sound
(65dB) and much less than the noise inside a car on a busy street
(85dB). No, the main complaint by airline passengers is flight delay.
24% of flights do NOT arrive on time (“a flight is counted as on time if it operated less than 15 minutes later the scheduled time,” according to the Bureau of Transport Statistics).
That, obviously, means almost a quarter of all passengers are sitting
in their little seats for longer than they anticipated. It is, of
course, a bit odd considering
that only 8% of flights depart late, only 0.3% of flights are diverted,
and only 0.04% of flights are delayed because of security issues. Even
so, in general, we passengers are a kindly kind. On average, only 1 in
100 000 passengers complain about, well, anything, and passenger
disturbances are few.

Flight attendants – and the Slater effect



But
let’s think about the flights attendants. Those pretty girls and
handsome lads without whom a flight from New York to Paris would
resemble a trip to the Andes on three-wheel cart accompanied by your
distant cousin’s hairless dog. Let’s agree, in a minuscule manner it
does feel like they are your personal butlers. Perhaps that’s what the
world’s first flight attendant in 1912, Heinrich Kubis,
felt like. But times have changed. The first priority of a flight
attendant – reminder – is not the whim of the passenger. Especially the 
unruly passenger.

And that was the case of Steven Slater, flight attendant on a JetBlue
flight on August 9, 2010. He chided a passenger for not staying in the
seat as the plane taxied. The passenger reportedly reached for luggage,
which hit Slater in the face, refused to apologize and cursed at the
him. On landing at JFK airport, another passenger took Slater on about
luggage, swearing at him. Slater, highly irritated,  jumped on airplane
intercom system: “To the motherf*r who just told me to f* off, f* you.
I’ve been in this business 20 years. And that’s it, I’m done.” He then
grabbed two beers, activated the emergency inflatable slide, slid down
the chute, ran to his car parked nearby and drove home. Later he was
arrested and bailed. And sparked a media frenzy. The phrase “Take your
job and chuff it” is now also called the Slater effect, or, you can slater it.